You are the team leader on the night shift, which includes two permanent certified nursesa?T aides who have worked the division for more than 20 years. The provide me diocre service at best. A new nursing graduate, Michael, started on the night shift a month ago. He used to work as a CNA on this division while he was going through nursing school, and he had great rapport with the other two CNAs.

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You are the team leader on the night shift, which includes two permanent certified nursesa?T aides who have worked the division for more than 20 years. The provide me diocre service at best. A new nursing graduate, Michael, started on the night shift a month ago. He used to work as a CNA on this division while he was going through nursing school, and he had great rapport with the other two CNAs. Now, however, they barely speak to him, only grudgingly assist him when asked, and often dona?Tt even complete assignments that he asks them to do. As the team leader, you dona?Tt want to lose any of the permanent night shift staff over this conflict; however, other staff members tell you that the workplace is becoming increasingly uncomfortable and they are not willing to intervene. 1. As the team leader on the night shift, what are your responsibilities to the staff in this situation (new graduate nurse, seasoned staff, CNAs? 2. What are some of the obvious causes of the conflict situation? 3. How will you identify the conflict in this scenario? 4. Is gender an issue in this scenario? 5. Discuss some of the more obscure reasons that may be contributing to this conflict situation. 6. Describe the conflict resolution technique that you, as team leader, will implement, citing your source and discussing the pros and cons of the selected approach. 7. What is the responsibility of the rest of the staff in this situation to both Michael and the two CNAs? The expected outcome is to promote the best performance for all parties concerned.

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